Online Dispute Resolution
Alternative Dispute Resolution (ADR)
Dear Customer,
In the event of a dispute, any consumer residing in Portugal or in the European Union may exercise their right to file a complaint with an official, independent and impartial entity.
Laulina Living provides all the necessary information to enable you to exercise this right.
If, for any reason, you are dissatisfied with your purchase from our online store, you may resort to an Alternative Dispute Resolution (ADR) entity, as listed below:
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Lisbon Consumer Conflict Arbitration Center
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CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
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CNIACC – National Center for Consumer Information and Arbitration
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European Online Dispute Resolution Platform (ODR)
You may also submit complaints and claims regarding purchases made in our online store through the following contact details:
Email: laulinaliving@gmail.com
Phone: +351 915 071 752
Customer Service Hours: Business days, from 10:00 AM to 6:00 PM
For further information regarding these procedures, we recommend consulting the website of the Portuguese Consumer Directorate-General:www.consumidor.pt
What is Consumer Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) is a mechanism that allows consumers to resort to official entities to resolve disputes with traders, without the need to initiate judicial proceedings.
This method is:
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Faster — Solutions are generally reached more quickly than through court proceedings.
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Less formal — Simplified procedures.
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More cost-effective — Reduced costs for both parties.
What is the role of these entities?
ADR entities act as intermediaries between the consumer and the trader subject to the complaint and may:
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Impose a solution — Issue a binding decision for both parties.
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Facilitate an agreement — Promote an amicable settlement between the parties.
This mechanism ensures that consumer rights are protected in a fair, swift, and accessible manner.